Effective Date: July 6, 2026

Thank you for shopping with Voltara. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Once your order has been processed, you will receive a confirmation email with tracking information when your package ships.

Shipping Times

Estimated delivery times are:

• United States: 5–12 business days
• Canada: 7–15 business days
• International: 10–20 business days (where available)

Delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping rates are calculated and displayed during checkout.

From time to time, we may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after receiving your shipment notification.

Multiple Shipments

Some orders may arrive in multiple packages.

If your order contains multiple items, they may be shipped separately from different fulfillment centers and may arrive on different dates.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be delayed, please allow a few additional business days beyond the estimated delivery window.

If your package has not arrived within a reasonable timeframe, please contact us so we can assist you in working with the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box and packaging

This information helps us resolve your claim as quickly as possible.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions
• Carrier delays
• Customs inspections
• High seasonal demand
• Natural disasters
• Supply chain disruptions

We appreciate your patience and understanding if unexpected delays occur.

Contact Us

If you have any questions about your shipment or need assistance with an order, please contact us through our Contact page. We are happy to help.